How Can We Help You?

We accept major credit and debit cards, along with any additional payment methods displayed during checkout. All payments are processed securely through our third-party payment providers. Botanical Terra does not store your complete credit card information.

Payment is due at the time your order is placed. Once your payment has been successfully processed, you will receive an order confirmation by email. Please review your email address, shipping information, and order details carefully before completing your purchase.

Prices are listed in U.S. dollars and do not include applicable taxes or shipping charges unless otherwise stated. Botanical Terra reserves the right to correct pricing errors and cancel or refund orders affected by an incorrect price.

Botanical Terra currently ships within the United States. Orders are typically processed within 3–5 business days, excluding weekends, holidays, preorder periods, and special events. Because many of our products are prepared or packaged in small batches, processing times may occasionally vary.

Once your order ships, you will receive an email containing tracking information. Delivery times are estimates provided by the shipping carrier and are separate from our processing time.

Please make sure your shipping address is complete and accurate before submitting your order. Botanical Terra is not responsible for delays or delivery issues caused by an incorrect address entered during checkout.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it. Botanical Terra is not responsible for carrier delays, weather-related interruptions, or packages marked as delivered by the carrier.

If your package arrives damaged or an item is missing, please contact us within 48 hours of delivery and include your order number, a description of the issue, and clear photographs of the package and product.

Because Botanical Terra offers personal-care, herbal, wellness, and ingestible products, we cannot accept returns or exchanges on opened, used, unsealed, or consumed items. This policy helps us protect the health and safety of every customer.

Unopened and unused products may be eligible for return within 14 days of delivery. Please contact us before sending a product back. Returns sent without prior authorization may not be accepted.

Original shipping charges are nonrefundable. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

We are unable to guarantee that a product will meet every individual preference or produce a particular result. Natural variations in color, aroma, texture, and appearance are not considered defects.

For help with an order, please contact us at terra@botanicalterra.com and include your name and order number.

Botanical Terra is committed to providing thoughtfully selected botanical and personal-care products made or packaged with attention to quality, cleanliness, and care. We source ingredients from suppliers we believe meet our quality expectations and prepare our small-batch products using established handling and sanitation practices.

Because we use botanical ingredients, slight differences in color, aroma, texture, consistency, or appearance may occur from one batch to another. These natural variations are normal and do not necessarily affect product quality.

Please review the full ingredient list before using any product, particularly if you have allergies or sensitivities. For topical products, we recommend performing a small patch test before regular use. Discontinue use if irritation or an adverse reaction occurs.

Keep all products out of the reach of children and pets. Do not use a product if its safety seal is missing or damaged, when applicable.

If you are pregnant, nursing, taking medication, living with a medical condition, preparing for surgery, or purchasing a product for a child, consult a qualified healthcare professional before using herbal or dietary products.

These statements have not been evaluated by the Food and Drug Administration. Botanical Terra products are not intended to diagnose, treat, cure, or prevent any disease.

Proper storage helps protect the freshness and quality of your Botanical Terra products.

• Store products in a cool, dry place away from direct sunlight, excessive heat, and moisture.
• Keep containers tightly closed when not in use.
• Use clean, dry hands or a clean utensil when removing products from jars.
• Do not introduce water into oil-based products, salves, powders, or dried botanicals.
• Store tinctures upright with the cap or dropper securely tightened.
• Keep dried herbs and teas sealed and protected from humidity.
• Follow any product-specific storage instructions printed on the label.
• Do not use a product after its listed expiration or best-by date.
• Discontinue use if you notice an unexpected or concerning change in odor, texture, appearance, or packaging.

Natural oils, butters, and salves may soften or become grainy when exposed to temperature changes. This is a natural characteristic and does not always indicate that the product is unsafe. If a product melts during shipping, place it upright in a cool location until it returns to its usual consistency.